4/11/2024 0 Comments Ironman pool fenceHa! She sent me a message this morning referring me to a baby proof company. She apologized and said Jim the owner would be in touch with me. The receptionist followed up with me to verify I received my bid and if I'm ready to move forward (I didn't receive anything and I had to follow up with the sales guy!) and I sent a lengthy email back about how disappointed I was. Andrew seemed surprised it was for the interior of my house, came out and acted as if he didn't want the business and we should get a regular baby gate (and if that worked we already would have done it!), and I also requested pricing to re-powder coat and modify our existing railing and he paid no attention to this. I was requesting interior work for a custom wrought iron gate at the top of my stairs to protect my son. He had terrible reading and listening skills and even worse customer service. Terrible customer service! I was contacted in a timely fashion to set up an appt for the salesperson to come out and measure (Andrew). Businesses like this should be penalized for treating customers so poorly! Nothing whatsoever to even try to make things right. No care as to the horrible inconvenience they have caused me. ![]() Just goes to show that you need to go with what the reviews state. I ignored them because they installed my pool fence about 15 years ago and I was happy. Now I find out that they just kicked me to next week with no warning! There's obviously a reason they have such horrible reviews. He remarked how they were getting cancellations left and right and they'd probably be able to move me up earlier, which was great. This after I repeatedly stressed how I needed the fence ASAP!!! James had even come out last week and marked up my yard for the fence to be installed today. I call and find out that they bumped me to the following week. Finally the day comes and I'm sitting here all morning. It was a very disappointing experience.Ībsolutely the worst company I have ever dealt with in my life!! I have been waiting for 6 weeks for my pool fence to be installed after buying my new home. ![]() It is about ongoing poor customer service and a series of installation and service issues that continued on for a few months. The review isn't about being 40 minutes late. The owner was rude on the phone and so was his staff. However, Ironman Pool Fence didn't get the gates installed until July. The project was supposed to be completed by the middle of May. These gates were ordered way back in the middle of April. If it wasn't for Lowe's, things probably wouldn't have ever improved. It took Lowe's getting involved to improve the situation. The crew workers from Ironman Pool Fence cut the electrical line to sprinkler system, poured cement over sprinkler plumbing, sprinkler line and electrical line, originally, did not fabricate gates as ordered, hung one gate crooked where it wouldn't latch properly and left it that way. It seemed more like the bare minimum was done until Lowe's got involved. I am not sure how more was done than was required. I was told there wasn't anything more he would do for me and I needed to contact Lowe's. McCracken did not want to make things right. I even gave their number to a realtor friend looking for recommendations for her clients, and now I feel sick about sending anyone to this company!!! ![]() Very disappointed in the product, beyond disappointed in their customer service. No one ever called back, and I even asked in the email if they could give me some sort of time frame for when I would hear from someone. I called again on Monday and said that I would really like someone to come and take a look at the fence to try and fix it since it's affecting how the pool gate locks and she said to email some pictures over and they would take a look at them and call me back. She said she could have someone come and take a look at it and they would call me but no one ever called. I called about 6 months or so ago because the rust had gotten so bad it has completely broken apart the pole from where it is screwed in and I was informed that they only have a two year warranty and it wouldn't be covered under warranty. ![]() I thought he did a good job designing the fence and I was happy with it for a little while but it didn't take long for it to start rusting. Less than 5 years ago, I had Chris from Ironman Pool Fence install a pool fence in a house we had just bought.
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